#3
A silly answer but if you are using a laptop does it have a microphone? The new Dell 610 for example was launched without a mic built in as Dell thought there would be no need for one!

Another silly answer, if you are using a headset is there a mute button or have you accidentally muted your softphone?
Nick

Plusnet Broadband DSLMax Netgear DG834G router Windows XP SP3

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