Use an external web service to determine the Extension

I provided bespoke CRM systems to several clients that need to route incoming calls to up to 50 extensions based on complex rules that need to be processed against information in the CRM database. I would like Voipfone to pass the Incoming Number and the Number Dialled to a web service that I would provide and that would return the Extension Number to route the call to. Voipfone could offer this as a form of API so that each account could provide its own web service - the account just needs to specify the URL of the service. If the web service fails to respond then then the existing rules can be used to route the call.

This seems like a simple thing for Voipfone to offer but would provide unlimited flexibility to users!

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