Caller ID with name tags

Last year I received a call from a client who managed to set up the exact employee name in the caller id so in my snom320 instead of just a number I saw the persons name and the number.

I thought that was really good. I was wondering if this is universally supported and whether we can activate this on voipfone?

The other party also seemed to have set their systems up so they would know when we called. Instead of the usual "good morning xyz", the other party would greet me by name which I thought was great.

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