We’ve experienced two outages now in a week, first on 20/02/2014 and 27/02/2014.
We would like a full explanation as to both issues and what steps you are making to ensure that it will not happen again. Both of these outages lasted several hours and this really is not acceptable particularly when your own phone lines also don’t work during these outages. You are less than forthcoming with explanations on both your Twitter page and your Forum posts which we aren’t even allowed to reply to.
We have PSTN Failover numbers entered into our account so I would also like to know why this appears not to work when you are having issues. One would assume that this is what this facility is for?
As a result of both outages, our account has lost credit due to failed registrations, etc. We feel it is only fair that this is credited back to the account as it was your issues that caused the credit to be used. As a result of the outage, our customers were unable to reach us for a significant amount of time which has led to a lot of complains and potentially a loss of business.
I hope that you can do something to restore my confidence in the Voipfone service.
I'm posting on here seeing as though I'm being ignored via e-mail.