Double counting all calls for the last 4 days

#1
I was surprised by high usage, and looked more closely at the call records - only to find every call for the last 4 days was showing up, and being counted in usage totals, twice! (Starting with the call on 18/09/2013 at 10:11, in my case, which was the first call of that day.)

On the website view, each call is only showing up once, but counting twice in the totals. So, yesterday shows 3 calls, totalling 109 minutes, with 218 minutes as the total in the grey bar above; the downloaded CSV has every call exactly duplicated from 18/9 onwards.

Re: Double counting all calls for the last 4 days

#2
Please email support at voipfone.co.uk so we can check what's going wrong for you. It's very likely the records are reporting wrong but the amount you've been charged is correct.
Regards,

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