Voipfone Broadband and FTC


We have an ADSL connection already with Voipfone, which was changed from another provider in order to improve call quality.

This is did to a certain degree, but it is still not always the best. Our exchange has just been updated for Fibre to the Cabinet, so we are able to change our connection to the 76mb down and 19mb up.

I have a couple of questions:

1. Do/will Voipfone support this product, so we can stay with broadband connection with Voipfone for our VoIP telco service
2. Does anyone know if the FTC connectivity product is better than that of ADSL



Re: Voipfone Broadband and FTC

Hi Mark,

Thanks for the feedback - it may be worth giving us a call so we can take a look at your connection to make sure you're getting the best out of it - Especially if you're sharing it with your PCs and VoIP telephones.

With regards to fibre to the cabinet services, it's not something we're in a position to offer at the moment - the wholesale agreement on those products are 12 month contracts - I'm sure you're aware, one of the benefits of Voipfone is that we offer a service without any contracts.

It is something we'll be looking at as the market and wholesale availability changes.

FTTC as a product is generally good, but in some scenarios, for example:

- Lines which have historically had intermittent faults, you're likely to see a far drastic deterioration of quality and speed of service, versus ADSL.

- During peak times, with some providers you'll see a bigger slow down. In some cases regular ADSL still being faster than fibre during those hours.

When delivering a high bandwidth product we'd make sure we take time to plan to ensure there's enough capacity at all times, to ensure the VoIP remains priority across our own network.

If you've got any other questions about fibre, or ADSL, you're welcome to give us a quick call on 020 7043 5555.

^ LS

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
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