sn320 redirect all calls to mobile.

#1
Hi

I'm running a small business by myself and it's imperative to be able to take calls during office hours.

Most of the times I'm at my desk, but during the odd occasions where I have to nip out quckly to the post office or whereever I'd like to still receive the calls to my mobile.

I have 3 voip fone accounts (for 3 entirely different brands and seperate businesses). So I have added each of them as a seperate sip account with their own extensions.

Secondly, I am aware that mobile calls cost 10p a minute. So I dont really want to make a habit of depending on this so it's going to be for occasional use when I need to pop out to the shops.

Is it possible to add some credit to the voipfone accounts so that it's used as and when needed rather than a monthly credit pack.

Thanks

Re: sn320 redirect all calls to mobile.

#2
Hi Totalwise,

If you haven't already, we'd advise either setting a No Answer divert on the control panel for your extension, or manually log in and apply a divert to the Always field, when you're away from your desk.

(You can do this by going to Services > Virtual PBX > Call Diverts)

You can certainly top up your account on a pay as you go basis, which would be more economical for your use. Simply add a top up from the Package Builder, and your diverts will start working. The credit doesn't expire, and will carry over each month.

(You can find Account Credit in Package Builder > Account Top Ups)

If you'd like to discuss diverts in detail, it may be worth giving us a quick call, quoting your account number so we can take a look at your exact setup. Our number is 020 7043 5555, or 150 from one of your VoIP phones.

^ LS
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: sn320 redirect all calls to mobile.

#3
HI

Thanks for the speedy response I have topped up one of my SIP accounts and managed to set up divert, it wokrs brilliantly. I'm happy to do this on an ad hoc basis rather than set up a time out divert.

I have one slight issue though.

I have 3 phone lines and I need some sort of line ID feature for when calls are diverted. E.g. SIP account 1, Sip account 2 etc.

Is there any way to handle this request so then I will receive the line ID on my mobile phone so I can pickup the phone with the correct welcome greeting.

Thanks

Re: sn320 redirect all calls to mobile.

#4
You can use our line presentation feature, this comes with the PBX extensions.

In your account click, services/virtual PBX/inbound number setup - then change the line presentation to name and calling number on divert, this will then display your number to you on your mobile, and if you program your number into your phone with your company name, this is what will show up when it rings.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: sn320 redirect all calls to mobile.

#6
You can choose to see one or the other, it's not possible to show both unfortunately.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: sn320 redirect all calls to mobile.

#7
Thanks I guess the phone number isn't as important because I can always check the logs in snom admin and cross reference the time to get the number.

I need a bit of help setting up the divert ID. There are 4 different virtual pbx services, which one do I purchase? Because I can't get access to the inbound number setup

Re: sn320 redirect all calls to mobile.

#8
You require one PBX extension gain access to the PBX functions, it's the first of the four options available in the Virtual PBX section .
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: sn320 redirect all calls to mobile.

#9
You require one PBX extension gain access to the PBX functions, it's the first of the four options available in the Virtual PBX section
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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