Needless to say, we're very pleased indeed.
On 26 February 2013, 13 of the UK’s leading businesses were celebrated for their achievements in customer service at the Institute's third annual UK Customer Satisfaction Awards.
More than 500 business leaders gathered during a celebratory dinner at the Lancaster London Hotel to await the winners announcement.
The Awards recognise and reward organisations that are delivering excellent and innovative service to meet their customers’ needs and enable them to thrive.
Jo Causon, the Institute's chief executive said; “The Awards have become an integral part of the business calendar. It is important to showcase and celebrate those who have shown that their organisation is committed to their customers at the very highest level.”
She added: “All of the UK Customer Satisfaction Award winners are differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so.”
Of the 13 winners, ASOS and Pontins were recognised for their performance in the January 2013 UK Customer Satisfaction Index (UKCSI) results - an direct endorsement of service achievements based on 26,000 consumer responses.
iNet Telecoms (Voipfone) Barclays Customer Focus Award – SME
UKFast Objective HR Employee Engagement Strategy of the Year
Denplan Quality Service Provider of the Year
Boots UK The Leadership Factor Best Customer Satisfaction Strategy Award
Osborne NICE Best Application of Technology Award
Simplyhealth Sitel Customer Commitment Award
Costa Coffee Customer Feedback Strategy Award
Asda Marks and Spencer Customer Satisfaction Innovation of the Year
Boots UK ABa Quality Monitoring Customer Focus Award – Large Enterprise
LV= Best Return on Customer Service Investment Award
David Jewell business development director
Bottomline Technologies The Underfloor Heating Store Customer Service Leadership Award
ASOS UKCSI Award - Best in UK
Pontins UKCSI Award - Most Improved