Message waiting alert with Virtual PBX

Can you remind me please how voicemail message waiting alerts are handled in Virtual PBX?

Is it the case that messages left in the general voicemail box (accessed with 1572) only cause the message waiting light and interrupted dial tone on the principal extension and do not show on other extensions? Or is it only voicemails left for a particular extension that trigger that extension's message waiting indicator/interrupted dialtone, while there is no notification of general voicemails other than email?

If this is the case, is it possible to have the alert email sent to multiple email addresses?

Re: Message waiting alert with Virtual PBX

At present,

Group messages (1572) only send MWI (message waiting indication) to a phone registered to the main account.
Extension messages (1571) send MWI on their respective extensions.

Emails go to the main account address for group and extension address for extensions, only one address possible at present. You can probably set up email rules with your provider to forward messages from to a group.

We do have plans to add additional group voicemail options and additional options for how MWI indications should work.

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556


Who is online

Users browsing this forum: No registered users and 0 guests

Copyright 2004 - 2017, iNet Telecoms® Ltd. All rights reserved.