Snom 320 caller Deny List

#1
I have a Snom 320, and having received relentless sales calls from certain companies I've blocked their calls by adding their numbers to the phones directory and setting the contact type to "Deny List".

However recently one companies nuisance calls have been getting through to my phone, i.e. my phone rings, I answer & their auto-dialer hangs up.

When checking the call history on the phones PC interface it confirms the call was received from the blocked number.

Re: Snom 320 caller Deny List

#2
When you set a number in the Deny list, it don't block that number completely, the phone just goes into the DND mode, so you will still see these numbers in call records, and still get voicemails.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
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Telephone: 020 7043 5555
Fax: 020 7043 5556

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Re: Snom 320 caller Deny List

#3
When you set a number in the Deny list, it don't block that number completely, the phone just goes into the DND mode, so you will still see these numbers in call records, and still get voicemails.
I understand this, but when a (this) blocked number calls me, the call isn't being diverted to voicemail and my phone still rings.

I've rebooted the phone again so I'll have to wait and see if that's sorted it.

Re: Snom 320 caller Deny List

#4
I think this is something our support team would need to check on your account, to make sure all settings are correct, if you would like to give us a call, we can look into this for you.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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