Phone drops out of service ie NR???...Password Asterisk??

#1
I have a snom 190 also known as an Elmeg, connected to a draytek 2800vg. Constantly throughtout the day the phone shows NR-meaning not registered or Password Asterisk. Naturally I am concerned that whilst the phone is not registered with the Voipfone network we are missing calls and therefore losing business.

Could someone shed some light on what I can do to ensure that I obtain a better and more reliable connection. I would be grateful for any full and detailed explantion in laymans terms as I do not have a background in Networking or Telephones.

Thank you all.

#2
There could be a few things going on here.

Firstly the password thing - assuming the Elmeg config looks like a Snom

http to your Snom
go to 'advanced' in the yellow side banner
under 'phone behaviour'
turn 'Challenge Response on Phone' to off
save and reboot

Additionally look under the SIP tab for Nat Proxy. If there is anything in this box delete it and save and then test to see whether you can make and receive calls. If you can leave it but if not you'll need to add it back in.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Phone drops out of service ie NR???...Password Asterisk??

#3
Oddly enough my page looks nothing like how you describe: there is a administrator login with options to save or reboot but no 'phone behaviour'? Please advise.

I have however unticked 'Act as outbound Proxy' in the router to see if this makes any difference. In on of your techy's e-mails its was suggested that I open ports on the router between 5004-5060. I appear to have done that sucessfully but that didi not solve the problem either.

What about resetting the phone from scratch and seeing if that helps? Only problem is how?

#4
From memory, the default admin login password on the Snom is 0000 when you enter that you should get the page I described.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#5
I have now tried all of your suggestions and the phone now remains NR-Not Registered. The phone like I say skittles in and out but mostly remains unregistered. From the forums I appear to not be the only person having problems with the same thing. Any other suggestions would be appreciated. :idea:

#7
Sure, but the only problem as I am new to all of this is working through things to work out if it is my settings or the network. The more I read the forums it suggest that it could be the network that my problems stem from but who knows for sure-right? :wink:

#8
Sure I understand that but seeing how so many others are complaining about these failures I think it may be Voipfone who are having the problem and changing your settings at present may do nothing to resolve that issue.

If I was you I would post in the above forum until voipfone respond with any updates. Otherwise you will be going round in circles and it no doubt will p*ss you off even more I know it would me! :)
Last edited by WelshPaul on March 23rd, 2006, 11:26 pm, edited 1 time in total.
For everything VoIP
www.ukvoipforums.com

#9
Point taken. This is a real mess. We were planning to use some new lines for our new web site but these problems will mean going back to a BT landline until we can get a much more reliable service. Explains why my phone was fine over the weekend when I first set it up now. :?

#10
Don't take it the wrong way, in your case it may be due to hardware settings, but as so many others seem to be getting these registration failures I see little point in spending hours trying to alter settings etc because it may turn out to be a fault at Voipfones end!

I had this problem before and what really got on my nerves was the fact that I did not know if it was down to Voipfone or my hardware!

In my case it turned out to be down to Voipfones NAT proxy! :wink:

If I was you I would hold of till tomorrow morning because no doubt by then Voipfone will have information to give us! :)

If a fault is found it may even be fixed overnight, so your service may be working by morning. (That is if there is a fault with Voipfone!)
For everything VoIP
www.ukvoipforums.com

#11
Well, well, well. My problem seems to be a thing of the past. My phone has snapped back into solid service. So either Voipfone has been busy getting the system back to 100% or I have got my settings right.

So now for the extensions and the fine tuning.

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