Porting/moving house advice


I am new to the concept of voip so perhaps someone could give me some advise for my scenario below.

I run a small business from home and currently have a single BT landline and phone number. I will be moving house in the next 6 weeks or so and the area I am looking at is covered by a different exchange so it appears I won't be able to keep my number through BT.

Therefore I am looking at porting the number out to Voipfone. I need to know what is the correct sequence of events to make sure that I successfully keep the same number (which is vital), have no loss of service for either calls to my number and of course broadband.

For example, should I port the number before I move, but if I do I will lose the broadband here unless I set up a second line first but whats the point if I am moving? Should I try to time the port to coincide with the move date and have bt give me a new number at the new address for the broadband, but is that a bit risky from a getting the timing right point of view?

Has anyone done the same? Any advice welcome.

Thanks :wink:

Re: Porting/moving house advice

The following should help:

Don't cancel your existing service with your current number with BT, the porting process cancels the line.
Don't ask BT to 'move' the account your number is currently on, leave that account alone - Have BT create you a new account for the new place.

Porting takes a minimum of two weeks generally, so getting the request in in time is important. The porting will cease your current line and broadband so it's a good idea to submit the port soon and supply your moving date as the date for the port to complete. You can set a divert on your Voipfone account to your mobile before the number ports so as soon as it is ported it will come to your mobile.

If you have access to the new place in advance then getting the line ordered well before moving in is sensible.

More info here:

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Porting/moving house advice

I'm going to tag on to this thread as I have exactly the same issue as the original poster.

My idea was to use caller redirect for my existing bt number to my new number when I move house.

Would it then be possible after a few days or weeks to port that tel. no. (which i have on redirect) to voipfone and thus re-establishing my original bt number as well as having my new bt number and broadband at new house.

Voipfone is cheaper and obviously more use than bt call redirect but would that all go as planned?

Any help much appreciated.

Is it possible to port a bt number that's on call redirect?

Re: Porting/moving house advice

The only thing I would add is to make sure the call redirect is set up by BT rather than through your phone. I did the same thing when I moved house seven years ago. It was for my household's second phone line which I used for my business. But I made the mistake of just setting up a redirect using the star services on my phone. When the new owner moved in, he cancelled the redirect accidentally.

The other advice you've had about starting a new account for your broadband is good.

Maybe porting phones has improved in recent years, but it was nothing like as smooth as mobile phone porting. Very hard to anticipate exactly when it'll happen. But your strategy of re-directs is good, and yes, you can port a re-directed number.

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