Re: Can you please tell about Inclusive Minutes

#2
sarabvi wrote:Hi there actually i just bought 500 inclusive minutes. but when i try to dial a number its says that " you have 500 free minutes and 0 pound and 0 pence credit" and then line disconected.

Now can anybody please help me out here. I mean where can i use these inclusive minutes????
Usually, this message indicates that you are trying to call a non-geographic number (i.e. a number which is not within the scope of the inclusive minutes call regime).

Inclusive minutes can not be used to call mobiles, for example.

Hope this helps.

Jerry

#3
That's about it. Here's a bit more information:

(If after reading this you think the ordinary calling credit suits you better, just cancel the minutes and they won't be billed next month - you keep the ones you've bought til then of course)

What is the difference between Inclusive Minutes and Calling Credit?

Calling credit can be used to call any number anywhere and is charged by the second with a minimum charge of 1p. It is held on your account until it is used up. You can allow an auto-top up so that when your credit falls to £1 it will re-credit your account with the same amount again.

Inclusive minutes are fixed price packages of 500, 1000 or 2000 minutes of calls to a defined set of countries both landlines and mobile phones. You can see what is included here:

http://www.voipfone.co.uk/Selected_Destinations.php

These packages are designed for high users who expect to use all the minutes in the month or just need the convenience of a fixed recurring charge. They offer around 10% discount on ordinary rates.

Unused minutes are not carried into the next billing month. They are re-billed every 30 days on the anniversary of your first purchase.

The packages can be cancelled at any time during the month. If you cancel them you keep the unused minutes until the end of the period and you will not be re-billed

They exclude calls to some non-western countries, UK mobile phones and some non-geographic numbers such as 0870 - if you want to call these you will need to add ordinary calling credit to your account.

If you call included countries when you have calling credit on your account your included minutes will be reduced, not your calling credit.
Regards,

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