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 Small business setup 
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Joined: August 3rd, 2011, 3:58 pm
Posts: 2
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Hi

We are a small business - there are two of us working here.
We have purchased a Voipfone number with two extensions. We have Zoiper installed on our laptops and SIP Softphone on our mobile phones.

We're having trouble working out the best way to configure Voipfone for this setup. Ideally we would like for any calls to the Voipfone number to ring Zoiper if either laptop is on. If neither laptop is on then for the number to go to SIP on our mobiles. And failing that, going to a voicemail that either of us can pick up.

Could anyone help us with the best way to set this up?

Thanks

Carl


August 4th, 2011, 1:16 pm
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Voipfone Staff
Voipfone Staff

Joined: August 24th, 2006, 11:58 am
Posts: 705
Location: London
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Each phone needs it's own extension if there is the chance they'll all be online at the same time. Having one extension online at two places at once will cause issues.

The best thing is to just have 4 extensions and your number set to ring extension group. Calls will ring whichever phones are online then pass to shared voicemail accessible via 1572 for anyone.

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Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone


August 4th, 2011, 10:18 pm
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Joined: August 3rd, 2011, 3:58 pm
Posts: 2
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Okay that's helpful, thank you.

Can you tell me if it's possible to record two voicemail messages - one for during business hours and one for out of hours. Is so, how do you do that?

Thanks


August 12th, 2011, 3:13 pm
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Voipfone Staff
Voipfone Staff

Joined: August 24th, 2006, 11:58 am
Posts: 705
Location: London
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Unfortunately that's not possible, the same will be used in both situations.

_________________
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone


August 15th, 2011, 12:45 pm
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