SugarCrm / OsCommerce / Voipfone integration ?

#1
Just trialling SugarCRM CE and we already use voipfone and a customized OsCommerce shop

It would be superb if it could be configured so that customer calls in,

crm looks up phone number via caller id, compares to oscommerce customer database / outlook contacts and then displays relevant info on screen i.e.

customer contact details
list of customer orders
detailed view of most recent customer order

has anyone got anything at all similar to this working, or could point me in the direction of someone who could contract configure this for us ?

Re: SugarCrm / OsCommerce / Voipfone integration ?

#2
We do have plans for this kind of integration.

The first versions are likely to only work with SNOM phones, and requires a CRM that has a web-browser interface. Would that be of interest to you?
Regards,

Voipfone Customer Services

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