Phone Ring

#2
No this will be MWI (message waiting indication) you need to either press the voice-mail button on your phone to retrieve your messages or dial 1571 from your voipfone
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
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Re: Phone Ring

#4
Voipfone Support wrote:No this will be MWI (message waiting indication) you need to either press the voice-mail button on your phone to retrieve your messages or dial 1571 from your voipfone
I hope you didn't mean what you said. A couple of months or so ago, when Voipfone was having problems with MWI, I disabled the MWI service in my ATA because even after all messages had been read, the MWI wouldn't go away. However, at that time, the MWI manifested itself as a stuttered dial tone, not as an intermittent ring.

I too experienced the intermittent ring reported by the OP, over last weekend. However, there were no messages waiting, so I put it down to a glitch in the latest system upgrades, and an hour or so later the ringing stopped.

However, could Voipfone please confirm that MWI will NOT manifest itself as an intermittent ring in future. This would be EXTREMELY annoying.

Ian

MWI Ringing

#5
Just to support that last mail it is annoying and I think a mistake!

Before coming to the forum I had just corresponded with tech support on this very matter. In my case it was made worse because 1571 was not working. So I was left witht he phone ringing every minute until I logged in and managed to download the message.

I think a the MWI light and stuttered dial is more than adequate. Although I find the light flashes when any call is received until acknowledged by flipping back through recent call list (I use a Sipura 3000 adapter).

BTW, loosely linked to this appears to be that the Beta PSTN fallback number also diverts on engaged.

#6
MWI is normally configured on the phone, I believe. In my limited experience of it, all the Voipfone network does is send a signal that tells the phone a message is waiting. It's up to the settings on the phone whether it rings intermittantly, flashes or stutters the tone. In other words, you should be able to switch it off.

Larry
Larrytech Ltd

#7
There is a setting on your phone or adaptor which allows you to turn of the ringing notification when you have a new voicemail message.

Just change the following:

VMWI Ring Splash Len: 0

The above will stop your phone from ringing should you have any new voicemails!

To enable it change the 0 to .5

I am surprised voipfone have not informed you of this. :shock:
For everything VoIP
www.ukvoipforums.com

#8
MWI can be an intermittant ring as a lot of Sipura Adapter users found to the cost when we first introduced it!

How MWI affects you depends entirely on your phone/adapter.

From the User Manual
Message Waiting Indicator (MWI)
If you have a device that supports it, you can tell that you have a message waiting from your phone or
adapter. This will either be a flashing light (telephones) or stuttered dial tone (adapters and telephones) or
sometimes an annoying occasional ring (adapters)Â& see below.

Check your manual to see how to switch this function off and on and how to receive the message.

You may need to have the latest firmware installed Â& please check the manufacturerÂ's web site.

(Some adapters do a regular, partial ring when they have a message waiting. To turn this off you may need
to consult your manual. For SipuraÂ's, you will find it under Â'User 1Â', Â'Ring SettingsÂ'. Change any number in
the Â'VMWI ring splash lengthÂ' box to 0.)
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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