"Provider registration failed" - Siemens 450ip

#1
My girlfriend regularly gets "Provider registration failed" on her Siemens 450ip handset. It stays like that for a day or two, then goes away. Rebooting does nothing..

I have the same handset at my home, a Voipfone account as well, and have never ever had this. Our settings are all the same as I have set both phones up.

I am with BE (before with Newnet) and she is with Plusnet if this makes any difference..
Can anyone help as she is getting very frustrated!

Many thanks..

Re: "Provider registration failed" - Siemens 450ip

#2
Can you please try changing the registrar from sip.voipfone.co.uk to sip.voipfone.net and removing the NAT Proxy if you have it set. Give us a call if you need to know how to do this 020 7043 5555.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: "Provider registration failed" - Siemens 450ip

#4
You can, We will soon be moving all customers over to the new platform.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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