Snom 320 Prov.request issue

#1
I have a Snom 320 that seems to be playing up. I set up another 10 Snom's successfully but this one is being problematic. It often on reboot sticks with it saying on the screen Prov.request attempt and counts down from 20. Sometimes it will just log on and work fine. Other times it will log on and work but i dont get a ringtone. Its running firmware version 7.3.30. Anyone got any ideas why this one is being an issue??

Re: Snom 320 Prov.request issue

#2
Is this a phone purchased from Voipfone?

Once it boots please log into its web interface on your computer and click on 'log' on the left.

Please email that log over to our support email address with a link to this forum post.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Snom 320 Prov.request issue

#4
Yes, That version is correct.

Please log into the interface and click advanced, then update. What do you have as the setting URL?
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Snom 320 Prov.request issue

#7
Please email support requesting this. We need to check your phones are on suitable firmware.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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