Can't connect from Italy

#1
Seem to be having problems using Voipfone from Italy and can't even access the main voipfone.co.uk website. It worked once but not any more for the last few days and tried a few computers plus a jailbroken iPhone using Siphon. All have the same problem. Registration just times out and with the website it just fails to load.

Any suggestions anyone? Here's a traceroute:

Tracing route to sip.voipfone.co.uk [195.189.173.10]
over a maximum of 30 hops:

1 7 ms 34 ms * homegate.homenet.telecomitalia.it [192.168.1.1]

2 63 ms 45 ms 45 ms 192.168.100.1
3 61 ms 47 ms 54 ms host21-25-static.43-88-b.business.telecomitalia.
it [88.43.25.21]
4 52 ms 47 ms 44 ms r-al22-vl2.opb.interbusiness.it [217.141.104.138
]
5 53 ms 58 ms 68 ms 172.17.8.21
6 778 ms 52 ms 54 ms 172.17.6.121
7 66 ms 69 ms 57 ms te1-0-2-0.milano50.mil.seabone.net [195.22.192.6
5]
8 56 ms 49 ms 48 ms ge3-0.milano14.mil.seabone.net [195.22.196.169]

9 62 ms 53 ms 48 ms sl-gw10-mil-10-0.sprintlink.net [217.147.129.105
]
10 54 ms 52 ms 58 ms sl-bb20-mil-8-0-0.sprintlink.net [217.147.128.38
]
11 83 ms 91 ms 78 ms sl-bb21-par-11-0-0.sprintlink.net [213.206.129.1
22]
12 84 ms 77 ms 75 ms sl-bb20-lon-13-0-0.sprintlink.net [213.206.129.6
9]
13 86 ms 82 ms 77 ms sl-gw11-lon-14-0-0.sprintlink.net [213.206.128.5
7]
14 213 ms 202 ms 204 ms 89.191.197.146
15 123 ms 205 ms 188 ms te1-4-3507-cr0.thn.uk.as6908.net [78.41.154.57]

16 85 ms 80 ms 77 ms voipfone-gw.sov.datahop.it [195.72.128.81]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.

Thanks in advance.

Regards,
Lee
Wansford Digital - Newcastle Software Developers

Re: Can't connect from Italy

#2
If you can email support with your external IP address we can run a trace back to you and see where it's being lost.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
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London
E14 9SD
United Kingdom

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Telephone: 020 7043 5555
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