Base number and DDI line representation

#1
We are in a serviced office and often receive calls from other tenants in the building.

When we receive these calls they always originate from a particular number, the number that we have been told is the building's base number. The building manager insists that there is a problem with our SIP provider as they always tag the outgoing calls with the correct DDI but we always see the base number.

Could this be correct?

Re: Base number and DDI line representation

#2
Maybe you could email in to support@voipfone.co.uk so that we could take a look at the account that you think has a problem so we can investigate for you.
Regards,

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