Cisco ATA186 Help needed

Hi all

We recently received 2 Cisco ATA186 boxes with power supplies and are now wanting to use these for internal VOIP phones.

The problem is that no matter what handset we connect to the box we cannot get the voice prompt menu to work.

When the box is plugged in the ACT light on the back flashes but when we pick up the handset and press the CLEAR button on top nothing happens. We have tried 3 different phones including a powered wireless phone in case it was something to do with power not being passed to the phones.

Does anyone have any ideas as to why their is no voice prompt menu when pushing the button?

All suggestions are greatly received


Re: Cisco ATA186 Help needed

Connect an analog touch-tone phone to the port labeled PHONE 1 on the back of the Cisco ATA 186.

Pick up the handset on the phone, and then press the Clear function button on top of the Cisco ATA 186.

You should hear the initial IVR prompt.

Note: The IVR cannot be used or heard if your phone is connected to the second port on the Cisco ATA labeled PHONE 2.

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