No sound or microphone

I have a Snom 300 which was worked fine for ages. Suddenly it appears dead. It rings when a call comes in but when answered neither the microphone or speaker appear to work. The call is connected but cannot hear or be heard.

When I try ring out (e.g 166, 154 etc) it connects (I think, by the Voipfone call records), but again there is nothing.

Could this be a settings problem or has my phone given up the ghost?

BTW: We have other Snom 300 phones which are working fine!

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