Voicemail for Call Group?

#1
Hi,

We have a main number 01527 88xxxx which is set to ring a call group via inbound numbers setup. This works fine however im having difficulty finding where to record a custom voicemail greeting for this group. As it stands, if you disl the main number and it rings out the message just says "the person at extension 01527 88xxxx is unavailable...." Have i missed someting obvious?

Thanks,

Joel.

Re: Voicemail for Call Group?

#2
You can access the group voicemail from any extension by calling 1572.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Voicemail for Call Group?

#3
Hi,

Thats what i did to record what i thought would be the group voicemail greeting however it didnt work. I have recorded a custom greeting after dialling 1572 pressing 0 for mailbox options and 1 to record an unavailable message. I then reviewed the message and accepted it but when i call in to the main number which is assigned to one of our PBX call groups im just getting the generic "the person at extension 01527 88xxxx is unavailable...." as before.

Please advise - we are closing for Christmas on Friday and would like to get this resolved so that we have a custom greeting whist we are closed.

Thanks,

Joel

Re: Voicemail for Call Group?

#4
Are you using 'Ring Extension Group' or Ring Extension Group 1' (or another number?)

If you're using a numbered group please set your number to 'Ring Extension Group' and save. Then set it back to the numbered group.

That should sort it for you.

(give us a call if you're still stuck - 020 7043 5555)
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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