Whisper Announcement

#1
I have just registered with voipfone, & have not turned on the virtual switch. A question I have before I set up the service is...

I have a couple of home workers & need to have the call announced when they pick up.

Ie if somebody pressed 1 for sales, when the phone was picked up it would announce that it was a 'sales dept' call.

Is this possible?

Thanks

#2
Not a present but will be available once we have eventually launched our virtual assistant
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#3
Being new here (& I hope I don't offend with this question)

Is this a feature that has yet to be started or are you in the final stages?
Do you have a planned release for this?
We are in software development ourselves & I know development cycles never go to plan.

#4
You've touched a nerve!

The IVR is pretty much done (you can hear it working if you call our own number) but we can't get a launch slot until the work on network integrity is complete - I'm told it's getting close but no-one is promising dates yet as it's pretty tough to do. There's a big piece of it going in over the weekend - see announcements - if that goes ok, well, we'll see.

This is what our CEO said yesterday.

"2: What happened to IVR?

Interactive Voice Response (press1 for sales, 2 for accounts etc) is on hold (and being subjected to Voipfone music) until the network upgrades are complete. At the moment I can't predict a date when it will be ready. Sorry, we want it too; something's got to pay for all that new kit!"

Here's the rest of it if you missed it:

Welcome to the sixth Voipfone news letter, this is quite a long one so get yourself a coffee or hit delete now…..

This is what we've been up to since the last time I wrote to you:

1: Network Integrity

We run a network particularly for small business users and you have told us that although you want all the new features and services we have in the pipeline, reliability of service is your number one requirement - we are aware how much you rely on us.

Consequently network development and upgrade work has taken 90% of our investment and effort for the last month and looks like continuing to do so for a few more weeks.

We've been/are concentrating on five major areas:

a) Connectivity & Network

We have dual sourced internet connectivity in place with blue chip providers using Cisco networks and a managed service backed by SLA in our London Data Centre. So if we lose one provider the other kicks in without blinking. (Well, that's what the salesman told us anyway ;-)

b) Call Termination

We connect to two Call Termination Providers and can switch between them so that calls can still be routed if one goes pear shaped.

c) Hardware Redundancy

Each hardware component in our network has a redundant and mirrored, hot back-up. This means that a failure of an individual server should not cause any loss of service; the back-up will automatically take up the load on fail-over.

d) Customer Fail-over Diverts

In the real world, service interruption is more likely to occur at your end of the network than ours. So we have introduced PSTN Fail-over Divert. You can now enter a PSTN or mobile telephone number for your calls to be diverted to if your telephones stop registering with us for any reason.

The diverts are still in beta testing but are pretty much working as they should, so if you would like try them you can find them here: https://www.voipfone.co.uk/index.php?action=Divert

e) Operations, Notifications & Processes

As our network grows and our technology develops, we will still need to do continuous upgrades and routine maintenance. With the new network in place servers can be removed and worked on without service downtime and as much as we can, any service affecting work will be done out of office hours. We will always warn you of this via the web site or our new forum.

This forum is on a completely different network in another location entirely so that it will remain active should the worst happen. If you haven't seen it, you can find it here: http://www.voipfoneuserforum.com

We believe that all this will give us a fully stable, reliable and scalable platform that we can build confidently on and provide you with the best possible service.

Unfortunately, all this work does not mean that we will never have problems. VoIP is a new technology, we are pushing development hard and do take some risks to get new services out to you - glitches are therefore still inevitable, particularly in new software but, barring Acts of God and terrorists, those problems that do occur should be rare and quickly resolved.

2: What happened to IVR?

Interactive Voice Response (press1 for sales, 2 for accounts etc) is on hold (and being subjected to Voipfone music) until the network upgrades are complete. At the moment I can't predict a date when it will be ready. Sorry, we want it too; somethings got to pay for all that new kit!

Other New Stuff
We haven't stopped dead on customer facing development.

3: Website

You may have noticed changes to 'Your Account' which you have been asking for, such as the introduction of the famous 'Log Out' button and the removal of the infamous Flash header both of which we all found annoying. There will be more minor changes to navigating the web site during the coming weeks which should improve all our lives somewhat.

4: Voipfone ATA

We now sell our own telephone adapter that provides excellent functionality at a good price. You just plug it into your router and then plug in any ordinary phone. It has a lot of the functionality of the Sipura adapters but in a less complicated way.
http://www.voipfone.co.uk/shop.php

5: Support

To get you started properly with us, you will find a lot of new troubleshooting information, installation guides and wizards for configuring your hardware under support on the website here: http://www.voipfone.co.uk/Support.php

Also the new user forum; http://www.voipfoneuserforum.com has a developing community where more help, information and tips and tricks can be found.

6: Industry News.

Ofcom finally published the consultative document on how it thinks VoIP should be regulated. If you have masochistic tendencies, you can get the full document here:
http://www.ofcom.org.uk/consult/condocs ... lation.pdf

The Industry view, through ITSPA (Voipfone is a founder member), is that it is broadly good for us in that Ofcom seem to be intent on helping VoIP develop in an open market and will not allow market dominance by incumbents. They have also produced a draft code of practice for VoIP providers which again we are broadly supportive of as it mirrors much of our own.

We do have some concerns, however, particularly over the detail of 999 services and number portability and we will be discussing them with Ofcom before the final edict in August 2006.

If you have anything to add to the discussion (it is a consultative document) you might wish to add them to our user forum.
http://www.voipfoneuserforum.com/viewtopic.php?t=144

Kind Regards

Colin Duffy (CEO)

Voipfone

Email: colin.duffy.ceo@voipfone.co.uk
Web: www.voipfone.co.uk
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Who is online

Users browsing this forum: No registered users and 0 guests

Copyright 2004 - 2017, iNet Telecoms® Ltd. All rights reserved.


cron