Hunt Groups - Progressive Ring

#1
Hi,

I'm considering setting up a pbx but need to know one thing before I do so.

Is it possible to configure progressive ring groups? E.g. If I have a group called 'Support' is it possible to ring one phone within that group for 3 rings, then include another extension if the call remains unanswered?

Any help appreciated!

Thanks,

Phil.

Re: Hunt Groups - Progressive Ring

#2
It is possible to do that using the configurations in snom telephones.

However, it's old technology - hunt groups where used because with analogue it was impossible to call more than one number simultaneously. With VoIP you can make all the phones you need ring when a number is called so whoever is available can answer.

This stops the caller getting bored and hanging up while waiting for the hunt to find the second, third, fourth etc phone
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
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Registered number: 05168033
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Telephone: 020 7043 5555
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Re: Hunt Groups - Progressive Ring

#3
Whilst this may be old technology it would be helpful for me.

I am 'the finance' team and we have DDI numbers incoming to each department. There are times where the operations and sales teams are all on the phone or short staffed and unable to answer the incoming calls and so I am a fallback.

At the moment, I get around this by having two extensions registered on my handset with different ring tones. If the operations line doesn't get answered I will pick it up but even though it rings differently, human nature or maybe just my noseyness makes me look at the caller display each time it rings.

If my handset rang instantly for my DDI but only after xx rings for other dept's lines, I would know I was needed to answer every incoming call and vice versa with my line and the other teams.

We use Snom 320's...

Re: Hunt Groups - Progressive Ring

#5
There is a way around it - Here is an example.

You have a number within your PBX going to say extension 200. Providing you have SNOM phones, you could then set a divert after so many seconds within the phone, to divert to extension 201, you could then set a divert in the phone on extension 201, to 202 and so on.

However, the main problem with this, is if you wished to have a number that didn't act in this way, it wouldn't be possible, as the divert would apply to any calls coming to your handsets.

I hope this makes sense, a little tricky to explain.

Give our support team a call if you have any queries regarding this.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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