VERSION 2 & VERSION 3 COUNTERPATH

#1
I had been using counterpath softphone version 2 without any problems for over a year. Two days ago I upgraded to version 3 and had problems getting it to work. So I re-loaded version 2 again and guess what - now this won't work either. I have switched off all protection, loaded again, entered all details correctly and it still won't work. contacted counterpath support but they don't support version 2 and when I asked for help with version 3 all they did was point me at the user manual which was no help. I don't understand fluent hungarian so can anyone help with an idiot's guide to how to get my soft phone to work please.........

Re: VERSION 2 & VERSION 3 COUNTERPATH

#2
When you say it doesn't work - what do you mean exactly? Can you get it to register with our network? Can you call 155?
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: VERSION 2 & VERSION 3 COUNTERPATH

#4
Have you worked through this:

http://www.voipfoneuserforum.com/viewto ... ?f=5&t=784
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: VERSION 2 & VERSION 3 COUNTERPATH

#6
We don't recommend version 3.

Regarding the problems getting your softphone working - it's probably best you give us a call so we can troubleshoot the problems with you
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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