SPA921 Attended transfer

#1
Hi,
I'm trying to figure out how to do the following:

Customer (A) calls us.
The receptionist (B) takes the call.
A wants to talk to C.
B press Xfer, type the extension of C
C is here but doesn't want to take the calls.
C hangs up.

How does B connect again with A ?
How does B connect A with D ?

My apologies if it has been answered already, I didn't have any luck finding the solution in the manual or in the forums ( Linksys and voipfone )


EDIT: found it simply B simply needs to hang up and resume the first call.
But is it possible to transfer directly to D without picking up A again ?

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