Call Records won't download

#1
I have been trying to recover the call records for August by downloading it to a csv file but each time I select a month and click on the download button (either monthly or daily) the page resets to the current month and nothing is downloaded to my PC.
I have tried it using both IE and FF3 and even with my firewall turned off.

Any suggestions how to resolve this please?

Thanks

Re: Call Records won't download

#2
We're working on the server that holds the records - can you try after 5pm please.

If you can't wait, click 'printer friendly view' highlight the page and paste into Excel.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Call Records won't download

#4
They can be downloaded between 5pm and midnight only I'm afriad...

If you need them during the day using the 'printer friendly' will do the trick.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Call Records won't download

#5
Yes, we've had to prevent excessive load on that server during office hours - you'll need to do it before 9am (I think) or after 5pm (I know).

We need to get a message on that page really, but the coders are busy with some more urgent work.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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