#2
We recommend Snom phones.

How many extensions do you currently have?

You could set up extra extensions and have multiple extensions on some phones and have different ring tones for those extensions... With the two numbers ringing different groups of extensions.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
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Registered number: 05168033
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Telephone: 020 7043 5555
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Not taking calls

#4
Purchased the Siemens C475IP phone and running it with 2 Voip numbers - and a BT number too.

Everything seems to work except had a call to one of the VOIP numbers from France today which was shown on the softphone but not picked up by the C475IP. Number showed in missed calls.

Called VOIP number from the landline to test and the Siemens picked it up ok.

Any ideas as to the strange behaviour as I assume the VOIP number is accessible from outside the UK.

#5
You have the Siemens phone and the softphone on different PBX extensions?
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#7
If you do not have PBX extensions then you should only have one device registered to your account - when you have multiple devices it will be random as to which receives calls.

If you wish to have two devices on-line you'll need two PBX extensions.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#8
How would I check which devices are "registered" to which hardware / softphone as I am still missing calls.

Do I just stop using the softphone all together?

#9
Yes, you can only have one phone registered to one account at once. Please see:

http://www.voipfoneuserforum.com/viewtopic.php?t=1083
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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