Decent reseller scheme

#1
Guys, please, I love the voupfone interface and services, BUT I amtryingto run a business. That's why I use voipfone and sign all my customers up to Gradwell. Why should I sign people up for voipfone and miss out on 10% recurring revenue? It really pains me to do it, but there is no financial incentive not to.

PLEASE sort this out! :roll:

#2
If we gave away 10% of our revenue so that you could make money recommending our services we'd have to put all our prices up by 10%.

Which is why telephone services are so expensive and so lacking in inovation - everybody is simply re-selling a few people's products and adding no value themselves.

We develop our own services which is why we do more than others can and we keep our prices low by having low overheads.

There are other ways you can recommend our services and make money by adding value yourself on installation, consulting, management and maintenenace.

If you are recommending an inferior and more expensive product to your customers they are not likely to be too happy with you.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#3
If you're going to be struggling to give away 10% then perhaps you are pricing too low? And do your figures include the additional cutomer numbers when youhave an army of resellers signing people up?

Your reply is extremely short sighted, in my opinion.

I like your services. I would pay at least 10% more for your services (subject to a slightly more reliable service) as they are well presented and innovative. I have a load of clients who would love yopur services, but currently earn me money by using someone else (who's service is in fact more reliable than yours, so yes, they are happy!)

How about a white label service that we can sell on at a slightly higher rate?

#7
Looks like a white label with charge setting is the way to go. I could easily sell this product set at an extra 10-15 % cost.Just give me the opportunity to do so!

#9
Gobby wrote:White label would be the best idea surely and not too hard to implement really.
Exactly, a white label service would be ideal!
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

#11
We really haven't got any immediate plans for a reseller scheme and certainly no white label product - sorry.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#12
voipfone wrote:We really haven't got any immediate plans for a reseller scheme and certainly no white label product - sorry.
Surely you're customers begging for a service is an incentive to perhaps look into doing it?

This thread basically eliminates the research part of a new product for you - you've been told what people want.

Not only that, but the majority aren't asking for a discount, but asking for the ability to sell YOUR services on YOUR behalf, paying YOU the same amount of money you charge normally, but just adding a few quid on top for themselves.

Come on Voipfone, listen to your customers! :).

#13
Re-selling just isn't our business model but there's nothing stopping anyone referring our services then charging for their own value-add such as consultancy, maintenance, installation, additions etc etc.

We have lots of people doing that sort of thing.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Decent reseller scheme

#15
nduk2009 wrote:So even if voipfone stubbornly refuse to allow us to use voip services under our own brand then I and many others would still need an incentive to recommend this business.

How do voipfone reward those that recommend them?
We don't 'stubbornly refuse'; we just don't want to offer a re-seller product - it's a business decision, not petulance.

We offer a referral scheme for those who simply tell others about us and many people have found ways of adding their own value to our products in the ways mentioned above.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Decent reseller scheme

#17
Good Morning,

I haven't read the full topic here and therefore may be getting the wrong grasp of things but am I right in saying that the previous suggestion was to put prices up by 30% to give a reseller a reason to suggest Voipfone?

Why not leave prices as they are and just let Voipfone sell their product, instead of feeling the need for 3rd parties to get involved. The concept of putting prices up in order to pass the profit over to a 3rd party seems very bizarre to me.

Voipfone provide an excellant service at excellant prices. Start putting prices up by 30% and part of the appeal disappears instantly.

Anyway just my personal views.

John

Re: Decent reseller scheme

#18
John,

I might not have made myself clear, this is exactly what I think. resellers can make their money by selling the servcices on and the rest of enjoy low prices.


An idea i thought of for the resellers would be to maybe use a CNAME DNS entry to voipfone??

So a reseller could buy a domain for say £2, lets call it myvoipsystems.com set the CNAME of sip.myvoipsystems.com to sip.voipfone.co.uk and ta da a white label service that you bill.

You set them up an account on voipfone in your name and at the end of each month you bill them service and calls plus say 30%.

I think CNAME is the resellers way forward. If you have your own domain already for your site, you don't need to buy another domain, you can just set up a subdomain and change the CNAME record :)



Charlie
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

Re: Decent reseller scheme

#19
I came to Voipfone because the reseller I was using had no real control over the service, and told me that the features I required could not be provided unless I changed my number. In theory a reseller should add value. In my case they were suppressing it.

Using the information supplied by the regulator I found the top of the chain, and asked if they could recommend someone who would supply what I needed. Voipfone was one of the resellers they recommended, and the one that suited my requirements. Voipfone then ported the number across and I have not looked back since.

We'd all like to earn an income stream from making a one-time recommendation, but intermediaries have been stripped out of many markets, and I well understand why Voipfone don't want to start putting them back in.
Malcolm Sleath http://www.12boxes.co.uk/

Re: Decent reseller scheme

#20
Hi guys. Our business has 1000 SMEs customers that depend on us for our CRM type software plus web design, optimisation, hosting etc. I'd love to add a white-labelled or even co-branded voipfone to the product set. I can see an easy way to differentiate the joint venture from the standard offerring - just give us a simple web interface to the call logs and, ideally the call recordings so we can plumb them into our CRM. This would be worth £5 per user per month to our customers!

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