Norton Internet Security / firewall issues

i've followed all the set up instructions and when it gets to the sound test i just keep getting a 408 time out error.

i've done the ping test and i'm just inside the tollerance level

but i noticed that some firewalls can cause issues including norton internet security.

i've searched the forum and i can't find any instructions on how to deal with norton specifically.

i'm a bit of a technophobe so you may need to use fairly basic instructions - assume i know nothing.

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