Help - Grandstream Budgetone 100 stopped working

#1
My Budgetone 100 IP phone has recently stopped working with voipfone. As far as I can tell there is nothing wrong with the phone and it is connecting to the internet and updating the time on the clock etc. I can ping the SIP server from my computer connected to the same internet connection. I can see from the phone's logs that it is sending and receiving SIP messages.

Despite all this my phone cannot register with the SIP server and I can't make or receive calls. Does anyone know what the problem could be?

#2
Can you please reboot the phone and if it doesn't register please email support at voipfone co uk from your registered email address and we'll look further.
Regards,

Voipfone Customer Services

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