Calls being dropped frequently

#1
In the last 48 hours we have been seeing numerous calls that have connected (with good quality) and then been dropped half way through the call. There seem to be no other problems with our internet connection or with other non VOIP accounts -

Has anyone else seen this behaviour? We are getting worried that if it continues we may have to pull all our lines as many of the dropped calls have been very mission critical.

Geoff.

#3
We are not seeing any other problems.

Can you please email support from your registered email address with us and provide information on your equipment: phones, routers, ISP.

Does this happen on both outbound and inbound calls?

Please do a line test - info here:

http://www.voipfoneuserforum.com/viewtopic.php?t=1693
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#4
Hi

Thanks for the tracerout prog: Results look OK:

Host % | Sent | Recv | Best | Avrg | Wrst | Last
No response host - 100 | 38 | 0 | 0 | 0 | 0 | 0
lo0-plusnet.pte-ag1.plus.net - 0 | 37 | 37 | 15 | 25 | 32 | 32
ge0-0-0-403.pte-gw2.plus.net - 0 | 37 | 37 | 15 | 35 | 219 | 218
vl22.thn-gw1.plus.net - 0 | 37 | 37 | 15 | 30 | 156 | 16
po2-1052-rt0.thn.datahop.it - 0 | 37 | 37 | 15 | 29 | 125 | 31
voipfone-gw.sov.datahop.it - 0 | 37 | 37 | 15 | 21 | 32 | 16
195.189.173.10 - 0 | 37 | 37 | 15 | 23 | 32 | 16

Any ideas?

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