Siemens C450 IP calls going straight to voicemail

#1
Hello All,

I have searched the forum on this issue and have tried the suggestions. But I am still having the problem of PSTN to VoIP calls going straight to voicemail.

I have the latest firmware and after a reboot things work fine for about an hour. But then all incoming VoIP calls go straight to voicemail. Again after rebooting the C450 IP base calls come through fine for and hour or so.

I purchased the phone from voipfone and in general very happy with it, but this issue with voicemail is getting annoying.

Any help would be great!

Cheers Eric

#2
Please ensure you are registering to our new network sip.voipfone.co.uk and not our old network of voipfone.co.uk

Incoming calls when using the old network are very likely to go to voicemail.

The new network has been in operation for a long time, but many people keep accidentally registering to the old one.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Okay - Changes

#3
I have made this change, I might add that the phone came from yourself per-configured to the old network. I purchased the phone in Mid April.

I will see how this works.

Thank you for the prompt reply.

Cheers Eric

#4
Apologies for this.

The Siemens phones cannot be remotely provisioned like the Snom & Linksys phones, so we can't make any changes once the hardware has left us. Some phones were incorrectly configured early on; we've made sure this does not happen again. It seems a just a few phones went out with the wrong settings.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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