#2
Me too!

This started happening yesterday. Some calls come in with caller ID or Private/Unknown, while some come in with "Asterisk". So far I havent noticed a pattern in the types of calls which come in with "Asterisk" instead of the normal Caller ID info. One thing I did notice: I had a call come in with "Asterisk" but when I checked VF's website, the correct Caller ID info was logged. Strange that!

#3
Same here!

Didn't notice till mid afternoon, but could have started around lunchtime today.
No setting changes made and phones still work inbound and out.
Any ideas what it is and how to fix?
Cheers, Richard

#4
All seems to be back to normal today for us.

Would've been nice to have had a response from Voipfone, just to let us know they were on the case, and what to do if it happens again...

#5
Apologies for not having a response sooner.

This was a problem we were aware of and resolved later that night.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: any news on this?

#9
philmossop wrote:This is still happening on our system - any news on a fix yet?

Phil
The fault reported previously caused a large number of calls to have display 'asterisk', even when the callers number was available.

That problem was fixed promptly, and you should only see this now if the callers number is unavailable
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Who is online

Users browsing this forum: No registered users and 2 guests

Copyright 2004 - 2017, iNet Telecoms® Ltd. All rights reserved.


cron