New Voipfone user USA

#1
Hello

I'm trying to set up a voipfone network for our offices in London, New York, Hong Kong and France. I'd like a handset (perhaps the SNOM 360) which would work in all of these countries.

Could anyone tell me if they have experience of using these handsets in USA or Hong Kong and also whether the settings will need to be changed.

Apologies for the lack of technical knowledge - this is all completely new to me!!!

Please help!!

#2
One gotcha that seems odd if you hadn't thought of it already ...

All users, irrespective of where they are in the world, will have to do external dialling as though they are dialling from the UK. So a user in the US, calling a US local number will still have to dial 001 followed by the area code.

Similarly, caller display will show the number on the phone's screen as though the phone was in the UK.

Dial tones and ringing tones can be set to the local ones that users would expect though, as can display of time and date.

#3
Thanks! Yes we're really trying more to reduce call costs between our three offices...........which of course will be free!!

I think we will keep the local phones in the USA and HOng Kong as for local phone calls prices are reasonable (and free in HK anyway).

I'm really just trying to find out if I should buy the phone here from VOIPFONE and have it delivered to the UK and then shipped out or if I should just order a phone in the USA for that office..........will this then work for the VOIPFONE network?

Appreciate you taking the time to reply.

#4
Yes, a snom bought in the USA will work but it won't be preconfigured for Voipfone and it won't be managed by our network - so you have some setting up to do.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#5
Thanks very much. Could you tell me though if I bought the phone from you would it be set up for VOIPFONE in the USA or would it require different settings to be used in the USA anyway?

Many thanks

#6
Our phones work independently of country - you can plug them in anywhere.

They will be set up with a UK ringing tone though - but that's easy to reconfigure if you want to.

You need to be aware that we don't accept payments from the US - it's a security thing. If you can pay from an other country you'll be ok.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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