Hardware Set-up Instructions.

You will find specific configuration settings and set up wizards, user manuals and firmware upgrades for the most common phones on our support pages here:


These are the general settings for any SIP phone. The names of the individual settings are often different so we've included the more common ones:

Username/Account name/SIP ID/Authenticate ID/Authorised User/SIP number = your voipfone number the 8 digit number starting with 3; 3xxxxxxx

Password/PIN = your 6 digit voipfone number

SIP Server/Proxy/Registrar = sip.voipfone.net

Registration expiry/Proposed expiry = 1 minute or 60 seconds

SIP Port = 5060

Outbound proxy = sip.voipfone.co.uk:5060
[try withought this first; only use it if you suffer from one way calls or inbound calls going straight to voicemail ie firewall issues].

Other settings should be left at default.

Test numbers
155 - confirm
152 - Sound Test

As we are constantly introducing new features and functions that often rely on your equipment being up to date, we recommend that you check the manufacturer's web site for firmware upgrades for your telephone or adapter.

You should use the most recent, full release on their site. Try not to use beta software as it may not work with Voipfone eg. If you have a problem with Message Waiting Indication (MWI) this is often caused by not having firmware installed that supports it properly.

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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