can't access conference room from softphone

Excuse the cross-post. Please move/delete as appropriate...

I can enter my conference room successfully from a landline and mobile phone, though I get nothing when I call 0870 478 4495 from my soft phone. The call timer starts counting, though I hear no voice prompts or anyone else in the room.

I have tried with both X-Lite and SJPhone.

Can anyone help?



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