SNOM 360 - no sound on handset

#1
Hi,

I've just bought a new Snom 360 off eBay - the box was unopened and all the bits were in sealed plastic bags. The ethernet connection cable wasn't included - is this normal?

I've just set it up via the Voipfone setup wizard and it works using the handsfree speaker function, but I'm not getting anything over the handset - no dial tone, nada!

Before I start complaining, has anyone with a Snom phone had this problem? If so, is it fixable, or do I need to start the old return and refund joy!? :cry:

Cheers,

Tracy

#2
Lift the handset and look at the on-hook switch located on the base unit. You should see a piece of black rubber, inserted for trasnsport reasons, which you have to pull-out before the on-hook switch will operate (its about 1" long x 1/8" wide).

On one of my phones I had to remove the cover (very simple) to extract the rubber - on others it was easy to pull it out by hand.

Regards

Jerry

#3
Snom don't include an ethernet cable - something we find irritating too.

The small rubber widgit which locks the hanset off-hook switch (found on the main body of the phone under the earpiece of the handset) can be removed by depressing the switch and pulling it gently out.
Regards,

Voipfone Customer Services

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#4
Hi,

The button under the earpiece cradle was depressed when it arrived - no movement and certainly no rubber piece 1" wide that I could see. But after reading your posts I took a closer look and saw a tiny section of rubber poking out (about 5mm!). One pair of tweezers and a sharp tug later, the rubber piece has come out.

I'm just about to test the phone again.

Thanks for your help.

Cheers,

Tracy

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