SMS Call Back - Full Charges

#1
Hi guys, first time poster here.

I wonder if someone can help clarify the cost of using sms call back.

I have read the info on the voipfone site and there are still issues which lack focus.

http://www.voipfone.co.uk/PB_SMS_Call_Back.php

Let me illustrate using the following example.

I have a PAYG phone say on the ORANGE network (and located in the U.K) and want to make a call to a pstn number in London with prefix 020.

Now I am clear that I will incur 2 phone call charges

1. the call from voipfone to my mobile ie 14.1 ppmin (inc vat)
2. the cost of the pstn termination ie 1.175 ppmin (inc vat)

In the first instance, am I correct so far.?

Now it is apparent that there will also be other costs incurred in making this call and these in respect of the sms message itself.

Question, how many sms message charges will I incur:

1. voipfone refers to a one-off charge for the SMS call at 8p - unclear here, is this a charge levied wholly by voipfone.
2. Will my PAYG network operator not also charge me for the cost of the sms message?

Now if I have understood it clearly, then all of the following charges will apply

1. call from voipfone to payg mobile at 14.1 ppm (inc vat)
2. u.k pstn termination 1.175 ppm (inc vat)
3. One off charge of 8p for the sms call (please clarify inc vat)
4. PAYG provider charge for SMS message say 5p

Many thanks for any help which you can provide

#2
Apart from 3 above, that is correct - there is only one charge for the SMS - it's whatever you are charged by Orange.

If you wish to avoid the SMS charge completely you could use the Free Access Call Back Service.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#3
Many thanks for your reply as well as for drawing my attention to the Free Access Call Back Service.

May I trouble you for two final question please in respect of this Free Access call Back Service. The voipfone site says:
To make a call, dial Voipfone's Free Access number, 0208 819 81 81
However, presumably

1. Since the access number has a prefix of 020, this call will presumably incur a charge in respect of my mobile service provider.
2. To all intent, how long is the call lasting as far as my PAYG service provider is concerned, if you see what I mean ?

I would like to be completely clear on all costing aspects

Many thanks for any help provided

#4
It's called a 'free access' call back service because it costs nothing to call the number. It is not answered and will show as engaged.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#6
Believe me, you have a way to go before anyone in support would regard those questions as 'silly' :-)

Seriously, don't worry about asking questions - it helps everyone.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#7
Have tried the Free Access Call Back Service and it is quite good I must say. Now at least when I run out of credit on my mobile I can still make a call.

Stellar idea if you don't mind me saying. Especially, when you are abroad with a local sim card. I will have to give that a try when I am next away

May I also take advantage of your generosity and ask a final question, with the purpose of complete clarity in respect of billing charges.

The charge in respect of the mobile call starts exactly at what point please:

1. When I dial the Free Access Call Back Service ie 0208 819 8181 and hear the engaged tone on my mobile.
2. When my mobile rings back
3. When I answer and hear the dial tone.
4. Or is it at the point when voipfone actually initiates the call to my mobile from its end, so at some moment between point 1 & 2 (if you see what I mean).

Many thanks

#8
There are three stages to the call.

1. you call the free access number. There is no charge.

2. Voipfone calls you back. As soon as you answer, the clock starts. It's 12p per minute to your mobile and it's charged by a fraction of a second (fractions of a penny) with a minimum charge of 1p.

3. You enter the number you wish to call. This starts another call. Charging starts only when the call is answered in the same way as 2 above. Voipfone then conferences both calls together. [There are some unscrupulous international destinations that send call answer when the phone starts ringing but there's not much we can do about that.]

When you look at your call records you will see both calls the second one starts a little later than the first but they both end at the same time - when the calling party hangs up.

It's worth noting that this means that you have to be charged for the first leg of the call even if the second isn't answered - because they are two distinct calls. This will normally only result in the minimun charge.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#9
Many thanks for your reply. I agree in respect of points 1 and 3.
1. you call the free access number. There is no charge.
Agreed, I checked this in my PAYG account prior to posting.
3. You enter the number you wish to call. This starts another call. Charging starts only when the call is answered in the same way as 2 above. Voipfone then conferences both calls together.
Agreed, I also tried this test prior to posting and then checked in the voipfone control panel. I had not been charged for the second leg of the call as I had not answered that call.

In respect of point 2
2. Voipfone calls you back. As soon as you answer, the clock starts. It's 12p per minute to your mobile and it's charged by a fraction of a second (fractions of a penny) with a minimum charge of 1p.
This is what I did. I called the Free Access Number and hung up the mobile. The mobile then rang (the return call from Voipfone). On this occasion, instead of answering the call ie to hear dialing tone, I decided not to take the call and pressed the red phone button on my mobile whilst it was ringing ie I did not answer & cut the call off. I then looked in the Voipfone control panel and saw that my account had been debited by a small amount about 4p and that a call of 17 secs duration to my mobile had also been logged.

Hence me posting for clarification, as it appeared that the charge from voipfone was occuring prior to my mobile ringing or being answered ie the charge started when the call was made from Voipfone. But perhaps doing that particular test ie not accepting the call was not a good test.

Also, when I did not accept the call as above, I received a text message on my mobile from Voipfone.

Still many thanks for your clarity, at least I now know when the mobile leg starts charging. Apologies for scrutinising this point. I am so impressed by this feature that I was also going to allow my 'just' teenage children to use it in emergencies and in case they run out of credits so wanted to be clear.

Also in case anyone else is interested, CLID can be set to 'withheld' and this feature will work. I say this because on the voipfone website it says that Free Access Call Back needs CLID to be enabled.

That is most kind

Cheers

Who is online

Users browsing this forum: Google [Bot] and 0 guests

Copyright 2004 - 2017, iNet Telecoms® Ltd. All rights reserved.


cron