Gurus,
Just got the snom 300. I was a on a call last night, on mute (one of the speaker was making a speach), and I got disconnected from the call after about 5 min, on mute.
Any ideas on how to prevent that happening?
Thanks
#2
Take a look under "Preferences" for "Presence Inactivity Timeout (in minutes)". On my SNOM 300 it is set by default to 15. You could try extending it.
--
Ian
--
Ian
An update for voipfone tech support....
#3An update from Customer Support on this
Still waiting for resolution...Thank you for discovering a bug, it appears out system isn't listening for both ends of the call and only from the callers side, we have passed this onto our technical team for resolution.
Kind Regards
Voipfone Customer Services
#4
One year on.. this is still happenning...
Clues anyone? or should I stick with voip.co.uk ?
Thanks
JM
Clues anyone? or should I stick with voip.co.uk ?
Thanks
JM
#5
It's not a bug actually - it's a deliberate feature.
If we detect silence on a line we end the 'call' after a timeout. This prevents dead calls continuing - and being billed for - indefinately.
Muting a call mimics a dead call so it gets cut too. We will be trying to find a work-around for this but as it's not a priority and, apparently it ain't easy to do, it may take a while.
Meanwhile, hitting the mute button twice every couple of minutes solves it for you.
If we detect silence on a line we end the 'call' after a timeout. This prevents dead calls continuing - and being billed for - indefinately.
Muting a call mimics a dead call so it gets cut too. We will be trying to find a work-around for this but as it's not a priority and, apparently it ain't easy to do, it may take a while.
Meanwhile, hitting the mute button twice every couple of minutes solves it for you.
Regards,
Voipfone Customer Services
iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom
Registered number: 05168033
Vat Registration Number 858850966
Telephone: 020 7043 5555
Fax: 020 7043 5556
Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone
Voipfone Customer Services
iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom
Registered number: 05168033
Vat Registration Number 858850966
Telephone: 020 7043 5555
Fax: 020 7043 5556
Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone
Re: snom 300: disconnected from a call after 15 min on mute
#6Ok... 6 month later...
Did you manage to find a fix for this mute issue?
Thanks
JM
Did you manage to find a fix for this mute issue?
Thanks
JM