Gurus,

Just got the snom 300. I was a on a call last night, on mute (one of the speaker was making a speach), and I got disconnected from the call after about 5 min, on mute.

Any ideas on how to prevent that happening?

Thanks

Take a look under "Preferences" for "Presence Inactivity Timeout (in minutes)". On my SNOM 300 it is set by default to 15. You could try extending it.

--
Ian

An update from Customer Support on this

Thank you for discovering a bug, it appears out system isn't listening for both ends of the call and only from the callers side, we have passed this onto our technical team for resolution.

Kind Regards

Voipfone Customer Services

Still waiting for resolution...

One year on.. this is still happenning...

Clues anyone? or should I stick with voip.co.uk ?

Thanks
JM

It's not a bug actually - it's a deliberate feature.

If we detect silence on a line we end the 'call' after a timeout. This prevents dead calls continuing - and being billed for - indefinately.

Muting a call mimics a dead call so it gets cut too. We will be trying to find a work-around for this but as it's not a priority and, apparently it ain't easy to do, it may take a while.

Meanwhile, hitting the mute button twice every couple of minutes solves it for you.

Ok... 6 month later...

Did you manage to find a fix for this mute issue?

Thanks

JM