softphhone mike not working will work on

#1
dear all

Hi I have tested though skpe and everything works but for some reaosn
my softphone when i speak people can't here me it has worked in past but has stopped working now any idears


many thanks
peter french
The Only Isp You Can Trust . Com
Phone: 01925398562/01614086499
Fax : 01925596103/01616607696
Txt : 07786200161
Voip : 05600020530

#4
If you haven't already done so, please look through this:

http://www.voipfoneuserforum.com/viewtopic.php?t=784
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

have done so already

#5
it been working fine its stopped working and i hae made no changes when people phone me and i can phone them, i can hear them they can't here me, i tested on skype to make sure not a setup issue on voipfone but i have mad no changes to voip fone, no firewall changes have been installed or made no virus updates have been installed at moment so the only thing i can think of is to redownload the softfone, i just thought if there was an eaiser way as I don't have any error messages as such.

many thanks
peter french
The Only Isp You Can Trust . Com
Phone: 01925398562/01614086499
Fax : 01925596103/01616607696
Txt : 07786200161
Voip : 05600020530

i have reinstalled softphone still same problem

#6
all setitngs correct i have reinstalled everything and still its only softfone that refuses to work on the mike metering side when i call someone the mike meture doesn't work when they call me i can't hear them but since i can here them when they call meon other applications then it can't be my mike something is stopping the sound from my mike which i can hear myself working on the softfone
The Only Isp You Can Trust . Com
Phone: 01925398562/01614086499
Fax : 01925596103/01616607696
Txt : 07786200161
Voip : 05600020530

i have checked eveything possible my end

#7
its either a phone line issue come to think of it i try my other two lines tried all three lines same problem.

I have checked sounds settings etc, i have checked other problems all progs where on comp when softphone worked must be an application issue i want to get my microphone back for voipfone - softphone works for all my other apps on my comp.

any ideas please
The Only Isp You Can Trust . Com
Phone: 01925398562/01614086499
Fax : 01925596103/01616607696
Txt : 07786200161
Voip : 05600020530

#8
assuming that your using the xlite have you used the xlite audio tuning wizard do you have any other apps running for example skype that could be taking control of your sound card
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

i tested with other apps but not curently runing other apps

#9
whist doing tests trying to get it work once back on then i don't need to use other apps my other apps our there as back up just trying to download x-lite the new one as advised on phone by one of your techs i give that a try if still no look i make another post

thanks
peter french
The Only Isp You Can Trust . Com
Phone: 01925398562/01614086499
Fax : 01925596103/01616607696
Txt : 07786200161
Voip : 05600020530

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