Problems calling European mobiles - again - 5th time

#1
Unfortunately the period where calls to Belgian mobiles were working perfectly seems to be over again. I've a bit of deja-vu here!

Now the problem is that there is a delay where I hear a ringer then it changes to a different tone after a few rings but the actual mobile at the other end doesn't start ringing until this tone change. The call quality is extremely unpredicatable and is usually awful plus the caller ID doesn't pass anymore and the call shows as "unavailable" on the handset I'm calling. I've tested this on all Belgian operators and it's always the same.

It's not just Belgian mobiles that I have problems with but basically any mobile abroad is really unpredicatable. For example here are some calls I've made in the past week that had terrible sound quality, no caller ID passed and sometimes calls wouldn't even connect without multiple efforts:

1: Slovenia Mobile
2: France Mobile
3: Germany Mobile
4: Netherlands Mobile
5: Poland Mobile (calling Poland is so bad I never even try to make calls via voipfone now)

I don't know what has changed but for the moment this unpredictable quality of calls is really not so good and I'll have to start using an alternate provider if it contonues like this. On previous occasions I've emailed then you've switched routes and it started working well but it seems to always end up back to poor quality again. I'm aware when calling mobiles there is the chance it could be problems with the network at the other end but everytime I had a "bad line" with voipfone just picking up the BT line or using my Orange mobile got a crystal clear line to these numbers.

I'd be grateful if you could let me know if there is a long term fix for this.

Thanks in advance.

#2
We copied your post to the carrier concerned.

In the past they've acted pretty quickly to resolve any call quality issues but we're puzzled and a annoyed taht is seems to have slipped back again.

I'll let you know when I have an answer.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#3
This problem is still ongoing. I've just been trying to call my now extremely annoyed client in Poland on their mobile and everytime the line is so bad they cannot hear me. I am in France at the moment so had to call them on my roaming mobile as a last resort which worked perfectly first attempt. For Voipfone's reference it's exactly the same 0048xx number I mailed them last time around.

Clearly the problem is still ongoing. For the moment I'm going to have to stop making any calls to foreign mobiles via Voipfone as it's just too unreliable.

#4
I would just like to add I have been calling a Singapore mobile for a tenth of the cost of a call to a UK one and had superb clarity and service so maybe we should move further away from Europe! :D

#5
ticex wrote: Clearly the problem is still ongoing. For the moment I'm going to have to stop making any calls to foreign mobiles via Voipfone as it's just too unreliable.
Have you tried also including an 0871 callthrough number in the picture?

Or maybe via 18185 and an 07744 number, as 18185 rates for UK mobiles have dropped to 6p/minute for this usage?

#6
andy0 wrote:
ticex wrote: Or maybe via 18185 and an 07744 number, as 18185 rates for UK mobiles have dropped to 6p/minute for this usage?
I spoke too soon, as they went back up to 10p, but I found 4p a minute abroad (just got to figure out how to use it)

#7
I can assure you that 4pm is either a typo, a loss leader or an illegal inerconnect either way it won't last long - buy now while stocks last!
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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