#2
Well you can wait for the Voipfone fairy to build the feature into the network - which it will but don't hold your breath - or use a phone that supports it.

The free sjphone or the pro version of the x-lite and the snom hardware range (amongst others) all support DND - do not disturb.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#3
voipfone wrote:Well you can wait for the Voipfone fairy to build the feature into the network - which it will but don't hold your breath - or use a phone that supports it.

The free sjphone or the pro version of the x-lite and the snom hardware range (amongst others) all support DND - do not disturb.
I think the poster means, they would like to be able to deactivate voicemail. So callers dont have the optoin to leave a message at times. So busy callers actually get a busy tone :D And unanswered calls go unanswered.

Can save callers a lot! As many telephone networks charge 5p for a 1 second call

#4
Thats right MrMan..... deactivate voicemail..... thats what I would like to do, reason being it kicks in too quickly and if I'm busy with something else the call has gone to voicemail before I get chance to answer it, and the majority of the time no message is left...

#6
spireman wrote:Thats right MrMan..... deactivate voicemail..... thats what I would like to do, ...
I hav given up asking for changes to the voicemail system. Voipfone will forever drag their heels on this very simple request. I have never come across a VOIP exchange that does not allow voicemail to be switched off on a per user basis. The administrator should be able to act on a client request to switch the damn thing off.

Go on Voipfone, allow us to send you a request to deactivate voicemail. Sadly, this is unlikely to happen any day soon for the simple reason that voicemail is REVENUE GENERATING. It ensures that every call is answered, which means terminating minutes for the service provider. Also, they sting you for retrieving the message via an 0870 number when you are away from your PC or VOIP connected phone.

Go on Voipfone, take this off the wish list and implement it today and prove to us that in the interest of customer service "Turkeys DO vote for Christmas"!

Just my £0.02p worth.

#7
Voipfone will forever drag their heels on this very simple request.
They have spend the last year implimenting a network like no other VoIP network in the UK. Once all the bugs are sorted, it should be extreemly reliable.
I have never come across a VOIP exchange that does not allow voicemail to be switched off on a per user basis.
voiptalk don't allow non pay montly package subscribers to turn off voicemail

#8
Well guys we've had as usual the prompt reply from support, they say its on the list, can we ask Voipfone for some sort of priority on this one as it does seem to be a facility that a number of people would like to be made available... and as mentioned earlier is a usual feature for most providers.

Dave

#9
whoops i just deleted Jaheli's post can you re-post it please
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#10
Voipfone Support wrote:whoops i just deleted Jaheli's post can you re-post it please
Hmmmmm, if I was a cynical bugger I would think that.... ....nah, you wouldnt do that just to shut me up, would you? :lol:

Its very difficult for a lunatic to remember his rant but, let me try to remember all i said.....

--------------------------------------------------------------------------------
MrMan wrote:They have spend the last year implimenting a network like no other VoIP network in the UK. Once all the bugs are sorted, it should be extreemly reliable.

voiptalk don't allow non pay montly package subscribers to turn off voicemail

May I suggest that you re-read my original post so that you dont end up quoting me out of context.

Just to clarify: I stated that, in my humble opinion, the Voipfone system already has the ability to activate/deactivate voicemail on a per user basis and this function must be accessible by their support staff. I was NOT asking for extra development work to be undertaken to allow users to interface with the system themselves, but for Voipfone to administer this on behalf of their clients until they implement the necessary user interface.

So, again I will say, I have never heard of a VOIP Exchange / VOIP PBX / VOIP Server that does not allow voicemail to be enabled/disabled on a per user basis EVEN if this needs to be done by the system administrator.

By the way, thanks for the info re: Voiptalk, their UK unlimited package looks like a great deal and their rates to other non-UK destinations that I call are lower than Voipfone's.
[/quote]

#12
Ok, sorry for the initial misunderstanding! Yes, some of the rates are cheaper on voiptalk, but some are also cheaper on voipfone. Depends on the destination really. Prices on voiptalk don't include VAT, so it's not always easy to do a direct comparison. Also note that the unlimited tariff only applies to one call at a time.

#13
Before you answer that last question, Jaheli, check this link:

https://www.voipfone.co.uk/voicemail.php

And try clicking on the 'Disable Voicemail' button.

Real time customer service ..........

(Don't get any ideas, it is rarely as easy as that; you just got lucky 8) )
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#14
I believe in miracles.

Yes I do. Well done VoIPFone. Now back to:
They have spend the last year implimenting a network like no other VoIP network in the UK. Once all the bugs are sorted, it should be extreemly reliable.
And we'll be delighted when it is. That said - and I'm hugging a tree at the moment - things have been relatively stable these last few days (apart maybe from the cable which fell out on Monday) so keep up the good work - a quiet forum's a happy forum!

#15
voipfone wrote:Is there any reason you use our service at all, Jaheli :twisted:
Now, now, now.... You have the wrong impression of me! Honestly, I am a warm cuddly sort of person and I love Voipfone... thats why I am still here :lol:

But, sometimes its the little things that get under your skin and they make you feel that the company doesnt care. I signed up a client on Voipfone with 5 PBX extensions and they no longer use the account due to voicemail related issues. They only needed voicemail on one of their extensions because they didnt want people leaving messages that will never be collected and would prefer if people ring back.

I also had probs with an ATA not terminating a call correctly and the voicemail system would sit there for hours taking a message after the original caller hung up.

Lets kiss and make up, but please, please, please consider allowing clients to contact support and have voicemail deactivated on their accounts. Pretty pleaseeeeee!!!! :wink:

#17
voipfone wrote:Before you answer that last question, Jaheli, check this link:
https://www.voipfone.co.uk/voicemail.php
And try clicking on the 'Disable Voicemail' button.
Real time customer service ..........
(Don't get any ideas, it is rarely as easy as that; you just got lucky 8) )
Halelujah... There is a VOIP God!!!

Thank you Voipfone, and I take back everything bad I have ever said and thought about you!!! I am feeling sooo bad now that I feel like offerring you all a pint, but its a good thing none of you drink!!!

Now that we got the voicemail thing out of the way and seeing there are still 3 hours left in the working day, how about doing that mod to........

#18
We'd be grateful if you could all test it for us, it's obviously not gone through our usual rigorous alpha/beta/release candidate/v0.9 route - more a jfdi route :wink:
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#19
In the manual it states:
The default setting for voicemail is to divert after 10 rings
Have you made a change to the number of rings before voicemail kicks in? I am sure I never get 10 rings, but maybe I am wrong.

#20
You're wrong :-)

Also any users that have the PBX will be able to set voice-mail per extension from their master account. If you log in now you will see a new check box labeled VM, this is not fully active yet but will be by the morning
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#21
Now thats what I call quality customer care.... one minute we're all having a bit of a whinge about the voicemail and next minute all done ... great.. Ask the boss for a rise..... Oh no not a good idea he might put prices up.... Thanks again guys this will help me out big style...

regards

Dave

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