Voipfone Down?

#1
Unable to register any phones to sip.voipfone.co.uk at 16:50 on Sunday afternoon. Anyone else having the same problem?

registration to voipfone.co.uk works fine.

Seems we have another "chink" (read "gaping hole") in the kevlar of the new bullet-proof network - which seems to feature more "fall-over" than fail-over!!

Jerry

#6
Seems the best way to ensure continuity of service is to have two telephones on each desk - each with its own extension. If we then register one to sip.voipfone.co.uk and one to voipfone.co.uk we seem to get a stable overall configuration.

Don't know if its just an impression but it seems that the last weeks have demonstrated that voipfone.co.uk is probably marginally MORE reliable than sip.voipfone.co.uk overall.

Regards

Jerry
Last edited by Jerry on August 6th, 2006, 4:23 pm, edited 1 time in total.

#8
Sorry, but that is not the case. The new network is designed to detect potential problems with either connectivity or the proxy itself and automatically fail-over and reroute - and this is exactly what it does.

What we do need to do is refine and tweak things a little more so that when it does need to fail-over or reroute it is faster and more seamless to the end user.

voipfone.co.uk no longer has any fail-over, is no longer supported and will be closed down in the near future. The new network if far superior.

With regards to today it would seem that our system switched to the fail-over network and then switched back again, although at the moment we can seen no reasons why it failed-over in the first place. It may be that our fail-over is a little too sensitive. We are still investigating this and will post more info here as soon as we have it.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#10
It seems to me that, if a signifiant number of voipfone's more experienced and established user base are experiencing problems with the new network which mean that they are unable to make or recieve calls (for whatever reason) then there is a problem.

In my view Voipfone should be going back to basics and working out how to make the new network as reliable as possible for the users (and in this case their clients) - in a practical way rather than a simply theoretical way so that the users' experience gets better.

Unfortunately this isn't happening at the moment and all my customers are wanting to leave VoipFone and move to traditional phone systems. I wouild like to persuade them (again) not to do that but need more reassurance that things are going to improve.

#11
Voipfone Support wrote:voipfone.co.uk no longer has any fail-over, is no longer supported and will be closed down in the near future. The new network is far superior.
where 'superior' is defined as less reliable, less stable, and less usable? the technology of the new network may well be superior, but the proof of the pudding is in the eating. I look forward to when the new network is reliable and stable, and I'm sure it will be when the glitches are ironed out, but I don't think it could be claimed to be superior at the present time, in my experience.

m.

#13
We have had an intermittent audio issue today but this has now been resolved. When your phones unregistered a short time ago it was because we needed to restart our load balancing proxy for the changes to take effect.

This took just over a minute to complete. We apologise for any inconvenience
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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