Service cut out

#1
This is slightly off topic, but I wonder if you can help.

Our voiphone connection frequently cuts out, often as we pick up an incoming call or a second or two later.

I think this is to do with our internet connection. We recently changed from Metronet (very lovely, but at the time only 2Mb and capped usage) to UKonlne (a bit stroppy and disorganised but 8Mb and 30:1 contention). They run and unbundled local loop system.
I seem to be getting 6Mb up and 600k down, but only after I insisted they remove the 4Mb cap they initial had on the line (why charge for 8 then deliver 3Mb?)

Was I wrong to ask them to remove the cap? Is it the connection that is casuing the problem? Can I get out of the 12 month contract if they are not providing a decent service? Does "up to 8Mb" actually mean 3?

I should point out that my opinion the UKOnline are a bit useless is mine, and I'm sure the lovely people at voipfone wouldn't have a bad owrd to say about anyone.

Thanks

Justin

#2
I get the same problem and have so since I signed up. My opinion would state its not your connection but www.voip.co.uk

I have had many of problems and getting very tired of them all.

Billing System
Slow Netwrok
No Caller Display
Call Forwarding

and I dare not list anymore

Re: Service cut out

#3
Justin@Sense wrote: Our voiphone connection frequently cuts out,
I dont see any record of you ever contacting support about this issue. Can you tell us what phone you are using and are you connecting to our old or new network for example if your using our voipfone.co.uk proxy you will need to change this to sip.voipfone.co.uk you can find more information with regards to this here http://www.voipfoneuserforum.com/viewtopic.php?t=1299

You may find that this will solve all your problems
shaneosborne wrote:I get the same problem and have so since I signed up. My opinion would state its not your connection but www.voip.co.uk
ummm strange that you have never once emailed support with regards to any of these problems nor have you ever registered a phone on our network nor have you purchased any services or even made a call.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#5
(I think Shane might be on the wrong website - we're voipfone not voip.co.uk)

Thanks for the info, I hadn't contacted support because I presumed it was to do with my ISP.

I've input all the sip.voipfone changes, and deleted the nat.voipfone proxies. It all seems to have reconnected so I'll watch the performance over the next few days.

One this bothers me - one of my Snoms (320) is now lit up like a Christmas tree - all the line/function lights down the right side are all permanently lit up. I've rebooted but to no avail.

#6
What version of the snom firmware are you using? Was it a phone bought from us?
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Buttons lit up like a Christmas Tree

#8
The cut outs seem to have stopped but now the Snoms are lit up like Christmas trees. - All the soft buttons down the right hand side are permanently lit. It is ony the buttons that are pre-assigned as a speed dial which are lit up - which is most of the buttons on one of my snoms and about half the buttons on my elmeg. On the other snom I have there are no speed dials and so there are no lights.

Any clues?

Solved

#9
Aha! Sorted

I've had to re-enter all the speed dials - deleting them, turning them back into 'Lines' not 'Destinations', then turn them back into Destinations and add the numbers back in. No more Christmas lights.

I think it has smething to do with the fact that the old speed dials were stored as xxxx@voipfone.co.uk, and the new ones are xxx@sip.voipfone.co.uk (although weirdly just inserting sip into the old addresses didn't work.)

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