Business users converting to VOIP - What kit will do this?

#1
I spent some time reading various posts in this forum and I am still confused over the various methods that have been suggested to fulfil a problem that most business users are bound to face when looking at converting to voip that is we have existing analogue lines/telephone numbers that we need to maintain for obvious reason.

We need for the medium term to be able to receive calls on our existing analogue lines and make outgoing calls using voip.

We have 3 existing analogue line, 8 members of staff and therefore need 8 extensions. We want to have just one handset on our desks and we don't want to be tied to having our PC's on so therefore we want the phone system to work independently. What kit should we go for in order to bring everything together in one slick business solution?

#2
There's no easy answer to this - but here's one

http://www.voipfoneuserforum.com/viewtopic.php?t=1169
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

#4
You can port numbers to Voipfone in most cases but I would strongly recommend keeping at least one PTSN line just in case!

As you already say though you want to keep all ptsn lines and numbers for incoming calls at present.

With regards to hardware Voipfone sell this http://www.voipfone.co.uk/shop.php?method=view&pid=3 for £89.99

It really is hard to say what you need because there are many factors to take into consideration. And if it turns out somebody's recommendation was wrong then you would be looking to point the finger I know I would! :wink:

However as for having just the one phone on the desk all I can do is point to the above thread posted by Voipfone to!
For everything VoIP
www.ukvoipforums.com

#5
Hi,

Just as a simple off-the-cuff solution, you could use BT's Call Divert service to divert your landline numbers to a Voipfone number. ie if you have a Voipfone geographical number, just divert your landlines to that.

If voipfone goes down for any reason, you just take the divert off!

That seems simple enough to me, and quite a cheap solution.

This is the info I give to my TeamVA MessagePad clients who want to divert their landlines to my VoIP Call Answering Service:

"Call diversion works the same way on BT, Telewest, or NTL lines. If you don't already have this feature installed, you will need to contact your provider to add it to your call features. Then whenever you need to divert your calls, press the star button on your phone, enter your phone provider's two digit service code, and set your phone to divert to the number we allocate to you (eg BT: *21*01283808077#). When you are ready to accept calls again, just press the hash key and enter the code (eg, BT: #21#). Please check these instructions with your provider if other than BT."

I hope this is helpful, and not one of those annoyingly useless bits of information! ;)

Cheers,

Tracy
Partner, Freelancealot.co.uk

TeamVA.biz - a VoIP-based Call Answering Service
VoIP192.com - a worldwide directory of businesses using VoIP

#6
Sorry if this is a bit late but this is exactly the situation we have in our company.

We have an internal PBX with 4 PSTN incoming lines feeding 10 internal handsets. When any of the PSTN lines ring they can be answered by any of the 10 handsets.

On line 2 we have a Handytone 486 unit connected between the BT box & before the line enters the PBX system.

Now when someone calls on the Voipfone number it rings into line 2 on our internal PBX so ringing all 10 handsets

If line 2 is already busy on a call we have the Voipfone system set to divert to our line 4 PSTN number when busy, so never miss a call unless both lines are busy.

If Voipfone fails over then all calls will come in on line 4 as a fail over divert.

I think this is what you are after.

Hope this info helps

#7
Freelancealot wrote:Hi,

Just as a simple off-the-cuff solution, you could use BT's Call Divert service to divert your landline numbers to a Voipfone number. ie if you have a Voipfone geographical number, just divert your landlines to that.
How much does it cost me to have a VIOP geographical number? Can I have particular codes like 020 8 ?

How much if I port my existing number? Will I lose my free BT business listing?

I have a headset with boom mic which I use with Viavoice as a dictation to write letters. Can I use this for voipfone?

Tony

#8
Agile wrote: How much does it cost me to have a VIOP geographical number? Can I have particular codes like 020 8 ?
£1.99 per month inc VAT. Yes, you can have any area code you like
How much if I port my existing number? Will I lose my free BT business listing?
There's info on porting here:

http://www.voipfoneuserforum.com/viewtopic.php?t=318
I have a headset with boom mic which I use with Viavoice as a dictation to write letters. Can I use this for voipfone?
Tony
Yes, that should be fine.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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