My faxes are completely black, why?

#1
The problem is not that the fax itself is black but that the Windows XP viewer cannot handle certain types of TIF file and rather than give a message, it just displays black.

There are other viewers that work if you get this problem - Acrobat (full version) seems to handle them well and the Windows 2000 picture viewer is also ok.

This is a free viewer that also works well:

http://www.irfanview.com
Regards,

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