tapi and outlook 2003 failure

#1
Hi

I'm trying to get the tapi driver working with outlook 2003. I've installed it ok and provided my email address, voiptel and password and it appears in the advanced tab of the phone side of things (Windows XP Pro)

But when I go into outlook and choose to call contact the window that appears looks ok but the Start Call button just generates "an internal error occured in the automatic phone dialler". On pressing the Dialling options button, it only shows 2 lines, IPCONF LINE and H323 Line - seemingly no reference to using the tapi plugin ?

Thanks

Tony Byng

#2
have you tried rebooting your pc it may be that the changes have not taken effect correctly
Regards,

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Tapi Plugin not available

#3
I am having the same issue.
Have installed it all ok. but in the dialling options, only IPCONF Line and H323 Line are available.
I have rebooted, uninstalled and re-installed, but still not working.
Running XP Pro SP2 and Outlook 2003
Voipfone Tapi Driver does show up in advanced in modem options.

#5
Just giving this topic a huge kick ;).

I also have a problem with getting the TAPI driver to work in outlook 2003. I installed the driver as is mentioned in the sticky in this forum. When trying to make a call I can't select the Voipfone Callback.

My system specs are:
Windows XP Pro SP2
Outlook 2003 SP2 (I upgraded to this service pack as the unpatched version gave trouble as well).

I am logged in as an administrator.

To test if the tapi driver is working itself I tested with a program called JustDial. With this program I could select the voipfone TAPI without a problem and I could also make a call with it. So I know for sure that part is working alright.

It seems like outlook doesn't detect the voipfone driver correctly. To finish the post I'll post the installation log:
[04/21/2007 20:01:05] Success Setup started: C:\Documents and Settings\<name>\Desktop\Voipfone_Tapi_Setup_1.0_Outlook.exe
[04/21/2007 20:01:05] Notice Setup engine version: 7.0.1.0
[04/21/2007 20:01:05] Notice Product: Voipfone Tapi Plugin For Microsoft Outlook, version 1.0
[04/21/2007 20:01:05] Success Using per user profile
[04/21/2007 20:01:05] Success Language set: Primary = 9, Secondary = 1
[04/21/2007 20:01:05] Success Verify archive integrity
[04/21/2007 20:01:05] Skipped Date expiration check
[04/21/2007 20:01:05] Skipped Uses expiration check
[04/21/2007 20:01:05] Success System requirements check
[04/21/2007 20:01:05] Success Include script: _SUF70_Global_Functions.lua
[04/21/2007 20:01:05] Notice Start project event: Global Functions
[04/21/2007 20:01:05] Success Run project event: Global Functions
[04/21/2007 20:01:05] Notice Start project event: On Startup
[04/21/2007 20:01:15] Error Script: On Startup, Line 50 (2820)
[04/21/2007 20:01:15] Success Run project event: On Startup
[04/21/2007 20:01:15] Success Display screen: Welcome to Setup
[04/21/2007 20:01:15] Error Script: Welcome to Setup > On Preload, Line 1 (1013)
[04/21/2007 20:01:15] Error Script: Welcome to Setup > On Preload, Line 2 (1601)
[04/21/2007 20:01:17] Notice Start project event: On Pre Install
[04/21/2007 20:01:17] Success Run project event: On Pre Install
[04/21/2007 20:01:17] Success Free space check on drive: C:\
[04/21/2007 20:01:17] Success Set uninstall data folder: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall
[04/21/2007 20:01:17] Success Set uninstall config file name: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\uninstall.xml
[04/21/2007 20:01:17] Success Uninstall config file not merging
[04/21/2007 20:01:17] Success Create folder: C:\Program Files\Voipfone Internet Telephone\Tapi\
[04/21/2007 20:01:17] Success Create folder: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\
[04/21/2007 20:01:17] Success Create uninstall data folder: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall
[04/21/2007 20:01:17] Success Create uninstall data file: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\uninstall.dat
[04/21/2007 20:01:17] Success Create folder: C:\WINDOWS\Voipfone Tapi Plugin For Microsoft Outlook\
[04/21/2007 20:01:17] Success Install archive file: C:\WINDOWS\system32\vftapi.tsp
[04/21/2007 20:01:17] Success File added to uninstall list: C:\WINDOWS\system32\vftapi.tsp
[04/21/2007 20:01:17] Success Install archive file: C:\WINDOWS\system32\vftspinstall.exe
[04/21/2007 20:01:17] Success File added to uninstall list: C:\WINDOWS\system32\vftspinstall.exe
[04/21/2007 20:01:17] Success Copy uninstall image file: C:\DOCUME~1\<name>\LOCALS~1\Temp\_ir_sf7_temp_0\IRIMG1.JPG->C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\IRIMG1.JPG
[04/21/2007 20:01:17] Success Support file added to uninstall list: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\IRIMG1.JPG
[04/21/2007 20:01:17] Success Copy uninstall image file: C:\DOCUME~1\<name>\LOCALS~1\Temp\_ir_sf7_temp_0\IRIMG2.JPG->C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\IRIMG2.JPG
[04/21/2007 20:01:17] Success Support file added to uninstall list: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\IRIMG2.JPG
[04/21/2007 20:01:17] Success Registry key added to uninstall list: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Voipfone Tapi Plugin For Microsoft Outlook1.0
[04/21/2007 20:01:17] Success Uninstall CP entry: DisplayName = Voipfone Tapi Plugin For Microsoft Outlook 1.0
[04/21/2007 20:01:17] Success Uninstall CP entry: UninstallString = "C:\WINDOWS\Voipfone Tapi Plugin For Microsoft Outlook\uninstall.exe" "/U:C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall\uninstall.xml"
[04/21/2007 20:01:17] Success Uninstall CP entry: Publisher = Voipfone
[04/21/2007 20:01:17] Success Uninstall CP entry: URLInfoAbout = http://www.voipfone.co.uk
[04/21/2007 20:01:17] Success Uninstall CP entry: HelpLink = http://www.voipfone.co.uk/Support.php
[04/21/2007 20:01:17] Success Uninstall CP entry: Contact = Voipfone support at voipfone.co.uk
[04/21/2007 20:01:17] Success Uninstall CP entry: DisplayVersion = 1.0
[04/21/2007 20:01:17] Success Uninstall CP entry: RegOwner = Inet Telecoms Ltd
[04/21/2007 20:01:17] Success Uninstall CP entry: RegCompany = Inet Telecoms Ltd
[04/21/2007 20:01:17] Success Uninstall CP entry: URLUpdateInfo = http://www.voipfoneuserforum.com/
[04/21/2007 20:01:17] Success Uninstall CP entry: Readme = http://www.voipfoneuserforum.com/
[04/21/2007 20:01:17] Success Uninstall CP entry: Comments = Contact Telephone 020 7043 55 55
[04/21/2007 20:01:17] Success Uninstall CP entry: DisplayIcon = "C:\WINDOWS\Voipfone Tapi Plugin For Microsoft Outlook\uninstall.exe"
[04/21/2007 20:01:17] Success Create folder: C:\Documents and Settings\<name>\Start Menu\Programs\Voipfone Tapi Plugin\
[04/21/2007 20:01:17] Success Create uninstall shortcut: C:\Documents and Settings\<name>\Start Menu\Programs\Voipfone Tapi Plugin\Uninstall Voipfone Tapi Plugin For Microsoft Outlook.lnk
[04/21/2007 20:01:17] Success Shortcut added to uninstall list: C:\Documents and Settings\<name>\Start Menu\Programs\Voipfone Tapi Plugin\Uninstall Voipfone Tapi Plugin For Microsoft Outlook.lnk
[04/21/2007 20:01:17] Success Folder added to uninstall list: C:\Program Files\Voipfone Internet Telephone\Tapi
[04/21/2007 20:01:17] Success Folder added to uninstall list: C:\Program Files\Voipfone Internet Telephone\Tapi\Uninstall
[04/21/2007 20:01:17] Success Folder added to uninstall list: C:\WINDOWS\Voipfone Tapi Plugin For Microsoft Outlook
[04/21/2007 20:01:17] Success Folder added to uninstall list: C:\Documents and Settings\<name>\Start Menu\Programs\Voipfone Tapi Plugin
[04/21/2007 20:01:17] Notice Start project event: On Post Install
[04/21/2007 20:01:17] Success Run project event: On Post Install
[04/21/2007 20:01:17] Success Display screen: Account Information
[04/21/2007 20:02:08] Success Display screen: Finished Install
[04/21/2007 20:02:12] Error Script: Finished Install > On Next, Line 1 (1000)
[04/21/2007 20:02:12] Success Delete image file: C:\DOCUME~1\<name>\LOCALS~1\Temp\_ir_sf7_temp_0\IRIMG1.JPG
[04/21/2007 20:02:12] Success Delete image file: C:\DOCUME~1\<name>\LOCALS~1\Temp\_ir_sf7_temp_0\IRIMG2.JPG
[04/21/2007 20:02:12] Error Setup did not complete successfully (5)

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