Busy Call Records
I'm using Virtual PBX and I'm trying to locate call records for when I'm out of my office and calls are diverted to my answering service.
I'm doing this to try and prove that my answering service is not passing on all my calls, as I might like them to.
I can see part of the call records but the initial call is missing.
Here is the call flow:
A. Customer calls my number.
B, My VoIP phone is on Do Not Disturb becasue I am out and the call is diverted to the "When Busy" PSTN number for my answering service.
C. Answering service answer call and take a message and email it to me (or not)
I can see the outgoing call record for the steps B to C call but not the original Caller ID from the Customer at point A. It appears as a call from my extension 201.
Where would I find the original Callers number ?
Thanks in advance.